Shipping policy
Shipping Policy
Last Updated: August 13, 2026
Thank you for shopping with Lumitoy.store.
We aim to make delivery simple and transparent for customers around the world.
1. Free Worldwide Shipping
Lumitoy.store offers free standard shipping worldwide on eligible orders placed through our website.
There is no standard shipping charge added by Lumitoy.store for these orders.
2. Estimated Delivery Time
Our estimated delivery time is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery may occasionally take longer due to circumstances outside our reasonable control.
3. Possible Delivery Delays
Although most orders should arrive within the estimated delivery period, delays may occasionally occur because of factors such as:
- Customs inspections
- International transportation disruptions
- Severe weather conditions
- Public holidays
- High seasonal shipping volumes
- Local postal delays
- Incorrect or incomplete delivery addresses
- Carrier-related operational delays
We appreciate your patience if an unexpected shipping delay occurs.
4. Shipping Destinations
We provide shipping to customers worldwide, subject to carrier availability, legal restrictions, and the ability of our delivery partners to service the destination.
If we are unable to deliver an order to your location after your order has been placed, we will contact you regarding an appropriate solution.
5. Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you notice an error after placing an order, please contact support@Lumitoy.store as soon as possible.
We cannot guarantee that an address can be changed after an order has entered the shipping process.
6. Tracking
Where tracking information is available for an order, it may be provided after the shipment has been processed.
Tracking updates are supplied by the relevant shipping carrier and may occasionally take time to appear or refresh.
7. International Orders
International shipments may be subject to local customs procedures, taxes, duties, or import requirements imposed by the destination country.
Unless expressly stated otherwise at checkout, any import duties or taxes imposed by local authorities are separate from our free shipping offer and may remain the responsibility of the recipient where permitted by law.
8. Lost or Missing Packages
If tracking indicates that your order has not arrived or you reasonably believe your parcel has been lost, please contact:
Please provide your order number and relevant delivery information so that we can review the matter.
9. Damaged Packages
If your order arrives damaged, please contact us with your order information and photographs of the product and packaging where appropriate.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
10. Contact Information
For shipping enquiries:
Lumitoy.store
30 Smith St
Marrickville NSW 2204
Australia
Email: support@Lumitoy.store
Phone: 0440 283 951