Refund policy
Return & Refund Policy
Last Updated: August 13, 2026
At Lumitoy.store, we want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, we offer a 30-day free return and refund policy.
This voluntary 30-day policy operates in addition to any rights and remedies available to customers under applicable consumer protection laws, including the Australian Consumer Law where applicable. Consumer guarantee rights cannot be excluded by a store policy.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To initiate a return, contact:
Email: support@Lumitoy.store
Please provide your order number, the email address associated with your purchase, and the reason for your return.
2. Free Returns
Eligible returns made under our 30-day return policy are free of return charges.
Customers will not be charged a restocking or handling fee for an approved return.
Please contact us before sending any item back. Our team will provide the appropriate return instructions and information regarding return shipping.
3. Return Condition
For a standard change-of-mind return, products should normally be:
- In substantially the same condition in which they were received
- Complete with included components and accessories
- Returned with original packaging where reasonably possible
- Accompanied by proof of purchase or order information
These conditions do not limit any rights available to customers where a product is faulty, defective, unsafe, incorrectly described, or otherwise fails to meet a statutory consumer guarantee.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible at support@Lumitoy.store.
Where appropriate, please provide photographs or other information showing the issue.
Depending on the circumstances and applicable law, we may offer an appropriate remedy such as a replacement, repair, refund, or another solution.
5. Change-of-Mind Returns
Eligible products may also be returned for change of mind within the 30-day return period.
To help ensure that your return is approved, please keep the product and its packaging in good condition until your return request has been reviewed.
6. Refunds
Once a returned product has been received and assessed, we will notify you regarding the status of your refund.
Approved refunds will normally be returned to the original payment method used for the purchase.
After a refund has been issued by Lumitoy.store, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before an order has been processed or dispatched. If an order has already been dispatched, you may use our standard return procedure after receiving it.
8. Consumer Guarantees
Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded.
Australian consumers may have additional rights under the Australian Consumer Law where goods are faulty, unsafe, significantly different from their description, or otherwise fail to satisfy applicable consumer guarantees.
9. Contact Us
For all return and refund enquiries:
Lumitoy.store
30 Smith St
Marrickville NSW 2204
Australia
Email: support@Lumitoy.store
Phone: 0440 283 951